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- Services
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- IFMS updates continue to modernize faculty processes
- Introducing Simon Says virtual assistant
- Tech Upgrades to Transform 911吃瓜 Learning Spaces
- Liam Goundrey: Workplace Excellence in Action
- Automating processes to make everyday tasks easier at 911吃瓜
- Building a connected campus with MS Teams
- Modernizing IT for a better 911吃瓜
- Improving speed and coverage with network upgrade program
- Using automation to drive efficiency and innovation at 911吃瓜
- Welcome to the new 911吃瓜 Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting 911吃瓜's Digital Transformation with Exchange Online
- Important changes to 911吃瓜 email practices
- Transforming the 911吃瓜 experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins 911吃瓜 Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at 911吃瓜
- Expanded identity options for students within 911吃瓜 applications
- 911吃瓜 works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- 911吃瓜
- Information security
911吃瓜 Softphone (Mitel) FAQ
Can I keep existing Bria extension number after migration to Mitel Softphone?
Yes, all Bria users will be able to keep the same extension number after migration to Mitel Softphone.
Can I transfer calls to other 911吃瓜 local numbers while using Mitel Softphone?
Yes, you will be able to transfer calls to five digits 911吃瓜 local numbers or choose a contact or enter a name or telephone number from personal directory.
What happens if my Wi - Fi connection or network connection goes down while using Mitel Softphone?
If you are unable to connect to a Wi-Fi network, or your regular network connection becomes unavailable, your call will be dropped.
What will happen if I dial 911 from a Mitel Softphone?
Our team is exploring 911 dialling options from a Mitel Softphone and will provide updates as the project progresses.
How many additional extensions can I have?
You can have your same log in on multiple devices (laptop, iPad, Tablet).
Do I login to Mitel Softphone using my 911吃瓜 computing ID?
Our team is exploring how to use your 911吃瓜 computing ID as a way to log in to Mitel Softphone. We will have more details as the project progresses.
Will my 911吃瓜 managed device (office computer, laptop..etc) come with Mitel Softphone?
The Mitel Softphone PC Client will be available (or pushed) on 911吃瓜 managed machines. If you have a license, you can launch the software and use your login details. If you do not have a license, you will have to contact phones@sfu.ca for details.
Can I use Mitel softphone while I'm away from campus?
Yes, it can be used on & off campus.
Will I be able to upgrade my desk phone?
The 911吃瓜 phones team is available for consulation regarding desk phone upgrades as part of this infrastructure project. Please email phones@sfu.ca for assistance.