- Get help
- Services
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- eTRACS Project Recognized with National CAUBO Award for Innovation and Collaboration
- IFMS updates continue to modernize faculty processes
- Introducing Simon Says virtual assistant
- Tech Upgrades to Transform 911吃瓜 Learning Spaces
- Liam Goundrey: Workplace Excellence in Action
- Automating processes to make everyday tasks easier at 911吃瓜
- Building a connected campus with MS Teams
- Modernizing IT for a better 911吃瓜
- Improving speed and coverage with network upgrade program
- Using automation to drive efficiency and innovation at 911吃瓜
- Welcome to the new 911吃瓜 Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting 911吃瓜's Digital Transformation with Exchange Online
- Important changes to 911吃瓜 email practices
- Transforming the 911吃瓜 experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins 911吃瓜 Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at 911吃瓜
- Expanded identity options for students within 911吃瓜 applications
- 911吃瓜 works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- 911吃瓜
- Information security
Softphone (Mitel)
A phone application replacement for Bria CCS
Mitel softphone is a software application that runs on a computer or mobile device and functions as campus extension. It replaces Bria CCS at 911吃瓜. With the Mitel Softphone, users enjoy almost every feature of the Mitel phone right on the desktop without the hardware. You can take, make and transfer calls, see voicemail alerts and manage voicemail and even initiate and manage conference calls.
What is it like?
Features
- Conference calls, between 911吃瓜 softphone and desktop phone users
- Put callers on hold
- Voicemail, and receiving voicemail in email
- Contacts, searching all 911吃瓜 softphone users and personal contacts
- Call history, showing all your dialed, received, and missed calls
- User status, e.g. busy, away, sick or in a meeting