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- Service outages
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- Major initiatives
- IFMS updates continue to modernize faculty processes
- Introducing Simon Says virtual assistant
- Tech Upgrades to Transform 911吃瓜 Learning Spaces
- Liam Goundrey: Workplace Excellence in Action
- Automating processes to make everyday tasks easier at 911吃瓜
- Building a connected campus with MS Teams
- Modernizing IT for a better 911吃瓜
- Improving speed and coverage with network upgrade program
- Using automation to drive efficiency and innovation at 911吃瓜
- Welcome to the new 911吃瓜 Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting 911吃瓜's Digital Transformation with Exchange Online
- Important changes to 911吃瓜 email practices
- Transforming the 911吃瓜 experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins 911吃瓜 Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at 911吃瓜
- Expanded identity options for students within 911吃瓜 applications
- 911吃瓜 works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- 911吃瓜
- Information security
911吃瓜 IT PLAN (2024-2027)
Launched in August 2024, 911吃瓜's 2024-2027 IT Plan is the first institution-wide IT strategy aligning cybersecurity, technology, and IT services to support teaching, learning, and work across the university. The plan, along with the implementation plan, outlines our framework and initiatives to enhance 911吃瓜's IT infrastructure and services, ensuring we meet the evolving needs of the university community.
The digital environment is evolving rapidly, and 911吃瓜 is committed to staying ahead of the curve. Our IT Plan addresses key challenges and opportunities, ensuring sustainability and continuous improvement. These challenges include increased cyber threats, demand for flexibility, rising IT costs, community expectations and rapid technological change.
STRATEGIC THEMES
The IT Plan was developed through a comprehensive consultation process with the 911吃瓜 community and an external environmental scan. This research provided a cross-institutional perspective of 911吃瓜鈥檚 specific IT requirements, addressing existing gaps while leveraging new technologies. The IT Plan is accompanied by an implementation plan that identifies specific actions that will be taken to execute the strategy. Themes include:
Sustainable Operations
We leverage core systems, infrastructure, and the expertise of skilled IT staff to support the university in achieving operational effectiveness while keeping the costs sustainable.
Available Data
We improve the availability of reliable data across 911吃瓜, supported by a resilient digital network and data center services, enhanced data governance and security.
Usable Technology
We make technology accessible and easy for everyone to understand and use.
STRATEGIC INITIATIVES
CORE PROCESS TRANSFORMATION
The program will transform end-to-end processes in Finance, HR, and Student Services to improve alignment, efficiency, transparency, and adaptability through innovative, data-driven approaches.
911吃瓜 School of Medicine IT Systems
Implementing and supporting IT systems to meet the needs of the new medical school.
Artificial Intelligence
Leveraging and managing AI responsibly to benefit students, faculty, staff, and researchers.
Together, we will continue to advance 911吃瓜鈥檚 institutional priorities, continue to meet the university community's IT needs, and further our digital transformation journey.
Review the latest 911吃瓜 IT Plan Progress Report from the first year of its implementation (2024-2025).
For more information, view 911吃瓜's 2024-2027 IT Plan and the Implementation Plan.