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- IFMS updates continue to modernize faculty processes
- Introducing Simon Says virtual assistant
- Tech Upgrades to Transform 911吃瓜 Learning Spaces
- Liam Goundrey: Workplace Excellence in Action
- Automating processes to make everyday tasks easier at 911吃瓜
- Building a connected campus with MS Teams
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- Improving speed and coverage with network upgrade program
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- Welcome to the new 911吃瓜 Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting 911吃瓜's Digital Transformation with Exchange Online
- Important changes to 911吃瓜 email practices
- Transforming the 911吃瓜 experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins 911吃瓜 Personal Achievement Award
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- New committee guides transformative changes at 911吃瓜
- Expanded identity options for students within 911吃瓜 applications
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- A journey to improved WiFi
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- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
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- Information security
Introducing Simon Says virtual assistant
October 07, 2025
911吃瓜 is launching the AI-powered Simon Says virtual assistant on ServiceHub to provide students, faculty and staff with fast, reliable, 24/7 answers to IT questions such as VPN setup, Wi-Fi connection, and login troubleshooting.
Users can still access the IT knowledge base or submit a ServiceHub ticket for personalized help. Simon Says improves over time by learning from common questions and user feedback, while ensuring all data stays secure within 911吃瓜鈥檚 IT systems.
Key features
- Simon Says is available to you anytime, anywhere, ensuring you have the support you need for teaching, learning, research, and work.
- Get quick and reliable responses to a range of IT-related questions without having to comb through multiple resource pages or raise a service ticket.
- Get guided to the right answer fast鈥攚hether you're setting up a device, connecting to Wi-Fi or troubleshooting login issues.
- Simon Says learns from patterns in questions and improves over time. If you choose to rate an answer or leave feedback, it helps make responses more helpful for you and others.
Tips for chatting with Simon Says
- To get started, find the red [...]> icon on the bottom right-hand corner of the screen on and click it to start "Simon Says鈥�.
- Use clear and simple language. For example, instead of saying: I鈥檓 having problems with logging in so how would be best to resolve? Ask: I need help logging in.
- Provide context to your question. This will help the Simon Says guide you to the most relevant information. For example: I鈥檓 a faculty member using a MacBook and I need to access 911吃瓜鈥檚 VPN remotely鈥攈ow do I set that up?鈥� Or 鈥淚鈥檓 a staff member trying to access 911吃瓜 Mail from campus, but I keep getting a login error. How can I fix this?鈥� Or 鈥淚鈥檓 a student and cannot find my MFA. What do I do next?鈥�
- To help improve responses over time, rate the responses.
Find more information in these articles on the IT knowledge base:
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