- Get help
- Services
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- IFMS updates continue to modernize faculty processes
- Introducing Simon Says virtual assistant
- Tech Upgrades to Transform 911吃瓜 Learning Spaces
- Liam Goundrey: Workplace Excellence in Action
- Automating processes to make everyday tasks easier at 911吃瓜
- Building a connected campus with MS Teams
- Modernizing IT for a better 911吃瓜
- Improving speed and coverage with network upgrade program
- Using automation to drive efficiency and innovation at 911吃瓜
- Welcome to the new 911吃瓜 Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting 911吃瓜's Digital Transformation with Exchange Online
- Important changes to 911吃瓜 email practices
- Transforming the 911吃瓜 experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins 911吃瓜 Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at 911吃瓜
- Expanded identity options for students within 911吃瓜 applications
- 911吃瓜 works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- 911吃瓜
- Information security
April 2021 technical issue
Updates
and are now available. We apologize for the inconvenience and thank you for your patience.
To address a technical issue at 911吃瓜, remote access to on-campus computers and select services will require 911吃瓜's virtual private network (911吃瓜 VPN) as of April 25th, 2021.
Many online resources will be unaffected by this change (such as Canvas, 911吃瓜 Mail, Zoom, 911吃瓜 Vault). For a list of impacted services, see the information below.
Quick Navigation
- myINFO and FINS
- Remote Desktop
- go911吃瓜 Updated
- applicant.sfu.ca Updated
The new steps you will need to take (impacted services)
Available to faculty and staff
and are only available while connected to the 911吃瓜 on-campus network. To remotely access these services, sign in to 911吃瓜's virtual private network and have your 911吃瓜 account protected by multi-factor authentication.
How can former employees access tax (T4) information with these changes?
Staff that have left 911吃瓜 within the last two years can access 911吃瓜's virtual private network (911吃瓜 VPN) to sign in to myINFO for T4 information.
If you cannot use 911吃瓜 VPN, the university is available to mail you your T4 information directly. Please contact 911吃瓜's payroll office at 778 782-8486 or email payroll@sfu.ca.
Starting April 25th, 2021, you will need to sign in to 911吃瓜's virtual private network before remotely connecting to any on-campus computer (such as an office PC or Mac).
Windows
Available to faculty and staff
For remote desktop connections to on-campus PC's see our online resources.
Secure Shell (SSH)
Available to faculty and staff
For remote SSH connections to on-campus devices, you will need an MFA-protected 911吃瓜 account and be signed in to 911吃瓜 VPN. To get started with both services, please see our online resources.
Mac
Available to faculty and staff
For remote connections to on-campus Mac computers see our online resources.
Student computer Labs
Available to students
Remote access to computer labs is unavailable at this time. If access is required, please visit the on campus lab.
Update: Access to was restored as of 8:00 PM (PDT), April 26th.
Update: Access to was restored as of 8:00 PM (PDT), April 26th.
FAQ
Why has 911吃瓜 implemented this change?
As part of 911吃瓜鈥檚 ongoing efforts to improve IT security, a risk was identified with remote connections to on-campus computers and services. To proactively address this risk, select services are now only available through the 911吃瓜 campus network. For remote access to the 911吃瓜 campus network you must be signed in to 911吃瓜's virtual private network (911吃瓜 VPN) to ensure that additional security measures are in place.
How long will these changes be in effect?
Remote desktop connections
Remote desktop connections (such as accessing an on-campus PC or Mac) will require 911吃瓜 VPN going forward. These changes accelerate the university's security plans announced on April 19.
myINFO and FINS
911吃瓜 VPN will be the default way to remotely access these resources while not on-campus.
go911吃瓜
Access to go911吃瓜 was restored on April 26th.