- Get help
- Services
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- IFMS updates continue to modernize faculty processes
- Introducing Simon Says virtual assistant
- Tech Upgrades to Transform 911³Ô¹Ï Learning Spaces
- Liam Goundrey: Workplace Excellence in Action
- Automating processes to make everyday tasks easier at 911³Ô¹Ï
- Building a connected campus with MS Teams
- Modernizing IT for a better 911³Ô¹Ï
- Improving speed and coverage with network upgrade program
- Using automation to drive efficiency and innovation at 911³Ô¹Ï
- Welcome to the new 911³Ô¹Ï Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting 911³Ô¹Ï's Digital Transformation with Exchange Online
- Important changes to 911³Ô¹Ï email practices
- Transforming the 911³Ô¹Ï experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins 911³Ô¹Ï Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at 911³Ô¹Ï
- Expanded identity options for students within 911³Ô¹Ï applications
- 911³Ô¹Ï works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- 911³Ô¹Ï
- Information security
Windows
Simple Method
- On the bottom task bar, click on the Wireless icon.
- Select 911³Ô¹ÏNET-SECURE or eduroam from the list of networks.
- Ensure the Connect automatically box is checked.
- Click the Connect button.
- When prompted, enter your 911³Ô¹Ï computingid@sfu.ca and 911³Ô¹Ï password and click OK.
- You may be prompted to verify the servers identity. If so, click Connect. Note: Windows will restart the authentication setup if Connect is not clicked quickly. If so, repeat 5 again.
- You should now be connected to 911³Ô¹ÏNET-SECURE or eduroam.
Advanced Method
In some cases, it has been found the default method Windows 10/11uses to configure WPA2-Enterprise networks does not work consistently. If you are having trouble connecting or staying connected to 911³Ô¹ÏNET-SECURE or eduroam, try the following procedure to set your connection up using this advanced method.
- Open the search dialogue (move mouse to top-right of screen, select Search).
- Enter the term Command Prompt.
- Click on the Command Prompt icon until a black window appears
- Type the following on command line (replace 911³Ô¹ÏNET-SECURE with eduroam connections as appropriate): netsh wlan delete profile name="911³Ô¹ÏNET-SECURE"
- Open your control panel, or right click on the wireless icon in your task bar. Choose Open Network and Sharing Center
- Select Set up a new connection or network.
- Select Manually connect to a wireless network.
- Enter 911³Ô¹ÏNET-SECURE as the network name.
- Choose WPA2-Enterprise as the security type.
- Ensure Start this connection automatically is selected
- Click Next. You should be presented with a request to Change connection settings. Select this option.
- Click the Security Tab.
- Change the network authentication method to Microsoft: EAP-TTLS.
- Ensure that Remember my credentials for this connection each time I'm logged on is selected.
- Click the Advanced Settings button.
- Check the Specify authentication mode and choose User authentication.
- Click Save credentials and enter your computing ID and password.
- Click OK and close all open configuration dialogues.
- Connect to the 911³Ô¹ÏNET-SECURE or eduroam network you just configured. You will likely be prompted to trust a certificate before proceeding. Click Connect.
- You should now be connected to the network.