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Finding a design niche in the public sector

Co-op student: Amanda Eng
Job title: Graphic Design Student Officer
Organization: Public Health Agency of Canada (PHAC), Office of Public Health Services and Training (OPHFST), Centre for Emergency Preparedness (CEP), Training and Development Unit (TDU)
Co-op term: May to August 2026

I did my co-op at the Public Health Agency of Canada (PHAC) as a Graphic Design Student Officer. This was a student position within the Canadian federal government. I was part of the Training and Development Unit (TDU) which creates training courses, workshops, videos, and learning materials that prepare staff to respond to public health emergencies. My work involved designing digital and print learning materials such as slide decks, infographics, workshop activities, illustrations, and animated videos.

I would describe my role as a blend of information design, visual communication design, and accessibility. Our goal was to create learning materials that aren���t just inclusive, but also engaging, memorable, and actionable.

How teamwork and collaboration shaped my co-op experience:

The TDU is a national team at PHAC, so my team worked from offices across Canada. Meetings were usually held between 11:00am���2:00pm Eastern Time, so that staff from either coast could attend. We always prepared discussion items and questions ahead of our meeting times to ensure we maximized those hours of collaboration.

As the only graphic designer in the TDU, and one of only two people on the West Coast, it occasionally became lonely, especially on days without any meetings to attend. With that being said, I was surprised by how much we genuinely felt like a team despite the physical distance! The TDU staff made an active effort to build connections, from fun ���Colleague Connection��� icebreakers during meetings to celebrating each other's wins using the ���Send Praise��� Teams feature.

This partially asynchronous work environment also taught me about better information management. For example, using descriptive file naming conventions made it easier to locate and identify files in our shared folders. Managing design files was particularly important for my role, because not everyone was familiar with design software and future staff may need access to the originals.

The TDU has created a really positive learning environment��� which makes sense, given that they specialize in training and development. I was encouraged to speak up about my career goals, so my manager could prioritize projects that I would find valuable. They also recommended scheduling virtual coffee chats with each TDU member to expand my professional network. These practices made me feel highly supported and enabled me to gain as much experience as possible in just one semester.

I���ve heard before that being a designer in the public service is boring. That there���s too many rounds of approvals, and that the stricter emphasis on accessibility leaves minimal room for creativity or innovation. After two different federal government co-ops, I see some truth to that statement��� but I also disagree.

Yes, government employees are required to adhere to additional design policies. However, I perceive these requirements as just another frame for ideation. One piece of feedback that stuck with me was how my custom PowerPoint templates ���considered accessibility and readability, but looked much more interesting than the standard templates.��� In my opinion, having these additional considerations breeds creativity a different way, forcing me to brainstorm strategies that make content memorable without sacrificing accessibility.

This position also introduced me to the careers of instructional design and learning experience design. Education and psychology have always fascinated me, but I never processed that they could intersect with design like this until I saw this job description. I���m grateful to the TDU for the opportunities to learn, grow, and finally find a design niche that resonates with me���learning experience design and inclusive design���as I approach graduation next year.

This blog reflects my personal experience as a co-op student and does not represent the official views of the Public Health Agency of Canada.