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Domestic refunds
If your 911吃瓜 Student Account has a credit balance, you can request a refund by direct deposit to a Canadian bank account.
Important notes
Online refund requests: Cannot be processed during the first six weeks of the term.
Stale-dated, lost, destroyed, misplaced or stolen cheques: Refund cheques more than two years old will not be replaced or reissued.
Refunds under $5: Refunds will only be issued by direct deposit.
Direct deposit refunds: Refunds more than six months old cannot be replaced or traced by the bank. Check with your bank within three business days of receiving notification from 911吃瓜 that your refund has been deposited. Ensure your bank information in is correct and up to date.
Looking for a tuition refund?
For information about tuition refunds after dropping a course or requesting a refund due to extenuating circumstances, visit our Refunds page.
These apply to scholarships, awards, student loans, and bursaries.
A refund will be issued only if these funds result in an overpayment after all fees have been paid. Please refer to the Refund Schedule.
Direct deposit
If you have enrolled in direct deposit, you will receive your refund in your Canadian bank account. Once the refund is processed (as per our refund schedule), you will be sent an email notification that the deposit will be in your bank account within three business days.
You can check whether your refund has been processed by logging in to and following these steps:
Under Finances, select Account Inquiry.
Click the Activity tab.
Select Term from the dropdown menu.
Your refund has been processed when "AP Refund" appears in your account activity.
Refund schedule
Refund cheques will be available for in-person pickup at the Registrar & Information Services counter (MBC 3200) according to the refund schedule. Cheques are issued once a month and are valid for six months from the issue date. Direct Deposit is a faster way to receive your refund.
If you have been notified of a cheque refund and cannot pick up your cheque on campus, please complete the refund cheque mailing request form to have the cheque mailed to your Canadian address.
Important: Before collecting your refund cheque or requesting that it be mailed to you, you must enrol in direct deposit so that future refunds can be deposited directly into your bank account instead of being issued by cheque.
Set up direct deposit
To set up direct deposit, you'll need your banking information from one of the following:
A personal cheque
An electronic void cheque from your online banking portal or app
A direct deposit form completed by your bank
Note: Your bank account must be with a Canadian financial institution. You cannot use banking information from bank statements or credit card cheques.
How to set up or update your direct deposit information
Log in to .
Under Finances, open the dropdown menu labelled Other Financial.
Select Enrol in Direct Deposit.
If your banking information changes, update your direct deposit details in go911吃瓜 as soon as possible.
The best way to get your refund is by direct deposit to your Canadian bank account.
- Enrol in Direct Deposit at least five business days before the refund date.
- Complete the Online Refund Request in , under 'Finances'.
- Check your request status in at 'View Previous Online Refund Requests'.
Don't have a Canadian bank account?
If you don't have a Canadian bank account, visit the International Refunds page for instructions on requesting a refund to an international bank account.