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We’re here to help you navigate key student services — from logging in to go911³Ô¹Ï and managing your classes, to getting your 911³Ô¹Ï ID, accessing U-Pass BC, paying tuition and fees, and requesting refunds. You can also find information on graduation applications, official documents, and campus hours and locations.

What do you need help with

U-Pass BC and Compass Card topics

Need help?

Contact 911³Ô¹Ï U-Pass BC office via phone or chat (LiveHelp)

Email: upass@sfu.ca
Phone: 778.782.6930
Fax: 778.782.4263

Use LiveHelp to reach Registrar and Information Services for quick questions about enrolment, dates, tuition, go911³Ô¹Ï, transcripts, IDs, policies, and forms. Sign in securely with your 911³Ô¹Ï Computing ID.

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Compass Card Support

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Phone: 604.398.2042

Please note that the Registrar and Information Services offices will be closed on all General Holidays.

Registrar & Information Services
  • For all general Inquiries
10 AM - 12:30 PM; 1:30 - 3:30 PM

Financial Aid and Awards

  • For all inquiries related to scholarships, awards,
    work study, bursaries and student loans
10 AM - 12:30 PM; 1:30 - 3:30 PM
Undergraduate Admissions*
  • For inquiries related to your application to 911³Ô¹Ï
Wednesdays, 11:00 AM - 12:30 PM & 1:30 - 3:00 PM
Undergraduate Records
  • For current students and alumni
  • For inquiries related to your student record
    and official documentation
Mondays, 1:30 - 3:30 PM
Tuesdays, 1:30 - 3:30 PM
Thursdays, 10:00 AM - 12:30 PM

*Applicants can also submit their admission questions online using the .